Refund & Cancellation Policy

Overview

Beat The Agent is committed to fair and transparent refund practices. This policy outlines the circumstances under which refunds may be issued for listing fees and add-on purchases.

Full Refund Eligibility

A full refund may be issued in the following circumstances:

• The listing has not yet been published (still in draft or pending publication status).
• An admin has rejected the listing during the review process.
• A duplicate payment was processed in error.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• The listing has been published and has received public views or enquiries.
• The property has been marked as sold.
• The listing duration has expired naturally.

Refund Process

All refunds are initiated by Beat The Agent administrators. If you believe you are entitled to a refund, please contact our support team with your order details and reason for the request. Approved refunds are processed back to the original payment method via Stripe and typically appear within 5–10 business days.

Effect of a Refund

When a refund is processed, the associated listing will be returned to draft status and removed from public view. Any purchased add-ons linked to the refunded order will also be cancelled.

Exceptional Circumstances

For exceptional circumstances not covered by this policy, please contact our support team. Each case will be reviewed individually and a decision made at the discretion of Beat The Agent administration.